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Messages included shipping and payment information, password reset and two-factor authentication codes, billing inquiries, and information about medical appointments. Voxox, a major cloud communications company, exposed tens of millions of text messages sent to its clients’ customers. Following the discovery, Marriott immediately consulted security experts and are now cooperating with authorities. The security breach was discovered on September 8th during an internal assessment that was being carried out by the company’s security staff. The databases of Marriott properties had been kept separate following the acquisition and appear to have been unaffected by the security breach.Īccording to an email notifying customers of the breach, the leaked data included “.some combination of name, mailing address, phone number, email address, passport number, Starwood Preferred Guest ("SPG") account information, date of birth, gender, arrival and departure information, reservation date, and communication preferences.” For many millions of customers, payment information was also leaked, although with card numbers encrypted. Regis, Westin, Sheraton, Aloft, Le Meridien, Four Points, and W Hotels. Starwood is a conglomerate which includes such popular chains as St. Marriott acquired Starwood properties in 2016. Preliminary investigations show that Starwood’s database has been regularly accessed by some unauthorized party since 2014. The company admitted that the personal details of as many as 500 million customers had been stolen. We encourage the Blockpass community and anyone who might otherwise interested to let us know what kinds of information they would like to see provided in future reports by contacting us at under the subject line “Suggestions for the blog.”įriday, November 30th, Marriott announced that a major security breach had affected the reservation system for its subsidiary company, Starwood. This report, for the month of November, is the first of what will become a monthly occurrence here on the Blockpass blog. In only one instance out of those analyzed has the perpetrator been arrested.
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In several cases, security researchers have no clear idea of how long personal user data was publicly available and who may have accessed it. Most data breaches appear to have been the results of bugs or ineptitude. Of the incidents that were reported, at least four were the work of malicious parties (“hackers”). Amazon, the world’s largest e-commerce platform, failed to disclose how many of its customers were affected by its late November leak, so this number could increase by many millions in future reporting.
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Together, the incidents affected nearly 600 million people. Of these incidents, ten occurred to private companies, two to public institutions, and one to a non-profit organization. In November, the Blockpass Research Team analyzed 13 independent incidents of data insecurity.